Our security promise
Funds
If you hold funds in your currency account, they are safe. As a broker, we will never ask you to send money to Reciprocal’s bank account. All funds go directly to our FCA-regulated payment providers, who are authorised to hold client money. These providers integrate with tier-one banks such as Barclays, Citibank and NatWest, where your funds are kept in segregated accounts. This means that, technically, your money is held in a bank account and remains separate from our currency provider’s own funds, so even if Reciprocal or our currency partners ceased trading, your money would remain secure.
Data
At Reciprocal, we take client data security extremely seriously. We use operating systems that exceed the standards many competitors rely on, ensuring your information is protected to the highest level. All data we hold is secured with enterprise-grade AES-256 encryption, the same standard used by the U.S. government to protect classified information. Access to our systems requires dual authorisation via two-factor authentication, even for something as simple as opening staff emails.
Platforms
The online platforms provided by our FCA-regulated payment partners are equally robust. Logging in requires two-factor authentication to verify your identity and your account is protected by multi-layered security protocols. These include authorised transaction limits, monitoring of average payment sizes and checks on payment destinations; anything unusual is automatically flagged. We can also enable deal-booking authorisation, meaning any payment booked by a team member must be approved by a senior staff member before it is processed.
